Terms of Service

You may need to create an account to use certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of any unauthorized access
• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

All orders are subject to acceptance and availability. Prices are listed on the Site and may change without notice. You agree to pay all charges associated with your order, including applicable taxes and shipping fees.

Because our glazes are custom-formulated to your specifications, all sales are final once production has begun. See our Refund Policy (Section 6) for details on exceptions.

Ceramic glazes are inherently variable. While we formulate each batch from tested recipes and strive for accurate color matching, you acknowledge that:

• Final fired color may vary based on your clay body, kiln conditions, application thickness, and firing schedule
• Screen colors are approximations — monitors display colors differently than fired ceramics
• Minor batch-to-batch variation is normal and expected in ceramic glazes
• We recommend test-firing a sample before glazing finished work

These inherent variations do not constitute a defect and are not grounds for a refund.

Because our products are custom-made, we generally cannot accept returns. However, we will work with you if:

• Your order arrives damaged or contaminated
• You received the wrong glaze or an incorrect batch size
• The product is materially defective (e.g., fails to melt at the specified cone)

Contact us within 30 days of delivery to report any issues. We may offer a replacement batch, store credit, or refund at our discretion.

Our glazes are intended for use by experienced ceramic artists and hobbyists. You agree to:

• Review the Safety Data Sheet (SDS) provided with each glaze before use
• Follow all handling, mixing, and firing instructions
• Use appropriate personal protective equipment (gloves, dust mask, eye protection) when handling dry glaze materials
• Fire glazes only in properly ventilated kilns
• Not use glazes in ways inconsistent with their intended purpose

Unless independently tested and confirmed food-safe by the user, glazes should not be assumed suitable for surfaces that contact food or drink. We do not certify any glaze as food-safe.

All content on the Site — including text, graphics, logos, images, glaze formulations, software, and the design tool — is owned by Ware or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Site content without our prior written consent.

Glaze recipes: When you purchase a glaze, you receive the physical product. The underlying recipe, formulation, and methodology remain our proprietary information and trade secrets. You may not reverse-engineer, analyze, or attempt to derive the composition of our glazes for the purpose of reproduction or commercial resale.

Your content: You retain ownership of photos, reviews, and other content you upload. By posting content on the Site, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content in connection with operating and promoting the Site.

To the fullest extent permitted by law, Ware and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from:

• Your use of or inability to use the Site or Services
• Any product purchased through the Site, including damage to ceramic work
• Unauthorized access to or alteration of your account or data
• Any third-party conduct on the Site

Our total liability for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable law
• Interfere with or disrupt the Site, servers, or networks
• Attempt to gain unauthorized access to any part of the Site
• Scrape, crawl, or use automated means to access the Site without our written permission
• Reverse-engineer, decompile, or disassemble any part of the Site or its software
• Resell or commercially redistribute our products or recipes without authorization
• Submit false or misleading information