Ware Refund Policy

Because each Ware glaze is custom made for you, we are unable to accept cancelations once batching has begun.

You may request cancellation within 24 hours after payment, provided batching has not yet begun. After batching begins, all sales are final and the order cannot be cancelled, returned, or refunded, except as required by law or as expressly provided in the Damaged, Incorrect, or Lost Orders section below.

For purposes of this policy, the 24-hour cancellation window begins when your payment is successfully processed by our payment processor (Stripe) and the order is placed. CMW’s order and payment records will determine the start time.

“Batching” means the point at which CMW begins preparing, measuring, mixing, producing, or otherwise processing the custom glaze or related custom product for your order. Customers do not receive a separate notification when batching begins. CMW’s internal order and production records will determine whether batching has begun and whether a cancellation request can be honored.

Because batching may begin at any time after payment, the 24-hour cancellation window is a maximum, not a guarantee. If you wish to cancel, please contact CMW as soon as possible after payment. If batching has already begun when CMW receives your cancellation request, the order cannot be cancelled, even if the request was received within the 24-hour window.

Cancellation requests must be submitted by email. In-app cancellation requests, phone requests, social-media requests, and any other form of cancellation request will not be accepted.

To request cancellation:

• Email info@ceramicmaterialsworkshop.com within 24 hours after payment.
• Include your order number, the name and email address used for the order, and a clear statement that you are requesting cancellation.
• CMW will review your request and confirm whether batching has begun based on CMW’s order and production records, which are dispositive and absolute in all cases.

If CMW confirms that batching has not yet begun, CMW will cancel the order. If batching has already begun, the order cannot be cancelled and no refund will be issued, except as required by law.

For approved cancellations, CMW will manually issue a refund to the original Stripe payment method. Stripe’s payment processing fees are non-refundable, and the refund amount you receive will be reduced by those fees. Refunds typically appear on your statement within a few business days, but timing depends on Stripe and your bank or card issuer. CMW does not store full credit card or banking account information.

If your Ware order arrives damaged, is incorrect, or is lost in transit, CMW will replace the affected order at no additional cost to you, subject to the reporting requirements and conditions below. You must report the issue to CMW in order to qualify for replacement; replacement is not automatic.

Reporting requirements:

• Damaged or incorrect orders must be reported to CMW by email at info@ceramicmaterialsworkshop.com within 7 days of delivery to you by the carrier, with photos of the damage or incorrect item and the original packaging where available.
• Lost orders must be reported to CMW by email promptly after the expected delivery date so that CMW can work with the shipping carrier to confirm the loss.
• In each case, include your order number, the name and email address used for the order, and a clear description of the issue.

CMW reserves the right to review carrier records, request additional information, and determine the appropriate replacement consistent with applicable law and CMW’s order records. Failure to report within the time periods above may result in CMW being unable to provide a replacement.

Replacement is the standard remedy for damaged, incorrect, or lost orders. CMW does not issue cash refunds for these situations except where required by law or where replacement is not reasonably possible.