Refund & Return Policy

1. Custom-Made Products

Every glaze sold on Ware is mixed to order from your selected color, firing cone, finish, and batch size. Because each batch is custom-formulated for your specifications, our refund and return policy reflects that reality.

2. Cancellations — Before the Recipe Goes to Batching

You can cancel a glaze order for a full refund at any time before your recipe has been sent to the batching team. The recipe is typically sent to batching within 24 hours of order confirmation. To cancel, email info@ceramicmaterialsworkshop.com with your order number, or use the “Cancel order” link in your order confirmation email. Once the recipe is with the batching team, the order cannot be cancelled.

3. All Sales Final Once Batching Begins

Because every glaze is mixed to your specifications, we cannot accept returns once the recipe has been sent to batching. No returns, no refunds, no exchanges — including unopened bags. This applies whether the glaze is still in production, in transit, or already in your hands. The exceptions are damaged shipments and our own errors, covered in the next section.

4. Defective or Damaged Shipments

If your glaze arrives damaged (ripped bag, wrong material, contamination visible before opening), let us know within 7 days of delivery and we'll replace it at no charge or issue a full refund — your choice. Please include a photo of the damaged packaging or contents in your email.

5. Color Match Disputes

Our engine predicts fired color from a database of real test tiles, but there's always some variance between the predicted hex and what comes out of your kiln. Factors outside our control (your clay body, cone, atmosphere, kiln behavior, application thickness) can shift the final color visibly.

For this reason, color variance alone is not grounds for a refund. However — we care about your result. If a fired test tile came out meaningfully different from the predicted hex, send us a photo via our contact form. We'll troubleshoot together, and if we missed your color we may offer a discount on a follow-up batch as a goodwill gesture.

6. Shipping Charges

Shipping charges are non-refundable except when the return is the result of our error (wrong glaze shipped, damaged in transit, defective product).

7. Refund Method

Refunds are issued to the original payment method used at checkout (typically the credit or debit card processed via Stripe). Processing time depends on your card issuer — typically 3–10 business days from when we submit the refund. We do not issue store credit or checks in lieu of card refunds.

8. Questions

We respond to refund inquiries within one business day. Reach us: